Política de reembolso

Return & Refund Policy

At our store, customer satisfaction is important to us. If you experience an issue with your order, please review the policy below and contact us for assistance.

30-Day Refund & Replacement Policy

If your product arrives damaged, defective, incorrect, or with missing components, you must contact us within 30 days of delivery.

Depending on the circumstances, eligible claims may receive a replacement, partial refund, or full refund.

Damaged or Defective Products

If your product arrives damaged or does not function properly, please contact us at labnovasupport@gmail.com.

To process your claim, please provide:

Your order number
A clear description of the issue
Clear photos of the product
Photos of the packaging and shipping label
A video demonstrating the defect or malfunction, when applicable

Once the issue has been reviewed and approved, we will provide the appropriate resolution.

Incorrect or Missing Items

If you receive an incorrect product or your order arrives with missing items or essential components, please contact us within 30 days of delivery.

We may request photos or videos showing the contents of the package.

Once verified, we may provide a replacement, send the missing component, or issue an appropriate refund.

Change of Mind

We generally do not accept returns or issue refunds for change of mind, accidental purchases, or personal preference.

This includes situations where:

You no longer want the product.
You ordered the wrong product or variant.
You purchased the product by mistake.
The product does not meet a personal preference unrelated to a defect or incorrect description.

This does not affect any mandatory consumer rights provided by applicable law.

Returns

Please do not return any product to the address shown on the original package.

Our products may be processed and shipped through different fulfillment centers, and the original shipping address may not be authorized to receive returns.

If a physical return is required, please contact us first. We will review your request and provide the appropriate return instructions.

Unauthorized returns may not qualify for a refund.

Return Shipping

If a return is required because you received a verified damaged, defective, or incorrect product, we will provide instructions regarding the return process.

For other eligible returns that are not caused by an error with the product or order, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at labnovasupport@gmail.com.

We will investigate the shipment with our fulfillment and shipping partners.

If the package is confirmed as lost and qualifies for compensation, we may provide a replacement or refund.

Delayed Shipments

Delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, holidays, or other logistical disruptions.

A shipment that is still actively in transit does not automatically qualify for a refund solely because of a delay, except where otherwise required by applicable law.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If incorrect or incomplete shipping information is provided and the order has already been processed or shipped, we cannot guarantee that the address can be changed.

Orders that cannot be delivered because of incorrect information provided by the customer may not qualify for a refund or free replacement.

Order Cancellations

If you need to cancel your order, please contact us immediately at labnovasupport@gmail.com.

We will attempt to cancel your order before fulfillment begins. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

After a refund has been processed, your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.