Política de envío

Shipping Policy

Thank you for shopping with us. We work with trusted third-party fulfillment and shipping partners to process and deliver orders directly to our customers.

Please review this Shipping Policy before placing your order.

Order Processing

Orders require processing before shipment. Processing times may vary depending on product availability, order volume, destination, and fulfillment center.

Once your order has been processed and shipped, tracking information will be provided when available.

Shipping & Delivery Times

Delivery times vary depending on your location, selected shipping method, fulfillment center, carrier, and other logistical factors.

Any delivery timeframe displayed on our website or during checkout is an estimate and not a guaranteed delivery date.

Delivery may take longer due to circumstances outside our reasonable control, including:

Carrier delays
Customs processing
Holidays and high-volume periods
Weather conditions
Local delivery disruptions
International transportation delays
Other unforeseen logistical circumstances

Tracking Your Order

When tracking information is available, it will be provided after your order has shipped.

Please allow time for your tracking information to become active. Shipping carriers may require additional time to scan and register packages in their systems.

Tracking updates are controlled by the shipping carrier and may occasionally experience delays.

Multiple Packages

Depending on product availability and fulfillment location, an order may occasionally be shipped in more than one package.

If this occurs, packages may arrive at different times and may have separate tracking numbers.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us immediately at labnovasupport@gmail.com.

We will attempt to correct the information before fulfillment begins. However, once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Orders that cannot be delivered because of incorrect or incomplete shipping information provided by the customer may not qualify for a refund or free replacement.

Lost Packages

If your order has not arrived within the expected delivery timeframe or tracking has stopped updating for an extended period, please contact us at labnovasupport@gmail.com.

We will investigate the shipment with our fulfillment and shipping partners.

If a shipment is confirmed as lost and qualifies under our Return & Refund Policy, we may provide a replacement or refund.

Delayed Packages

Shipping delays do not automatically mean that a package is lost.

If tracking confirms that an order is still in transit, additional delivery time may be required.

We will assist with investigating unusually delayed shipments when appropriate.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please:

Check around your property and delivery location.
Ask household members or neighbors who may have received the package.
Contact your local shipping carrier.
Verify that the shipping address provided with your order was correct.

If you are still unable to locate the package, contact us at labnovasupport@gmail.com with your order number and tracking information so we can review the situation.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, import taxes, or similar charges required by local authorities.

Customs processing may also result in additional delivery time.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at labnovasupport@gmail.com.

We will attempt to accommodate your request before fulfillment begins.

Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.

Damaged Products

If your order arrives damaged, please do not immediately return it to the address shown on the package.

Contact us at labnovasupport@gmail.com and provide your order number along with clear photos or videos showing the damage.

Eligible claims will be handled according to our Return & Refund Policy.

Returns & Refunds

Shipping-related refund, replacement, and return requests are governed by our Return & Refund Policy.

Please review that policy for additional information regarding damaged products, defective products, incorrect orders, lost shipments, cancellations, returns, and refunds.